Frequently Asked Questions

Q- What credit cards do you accept?
A- We accept Master Card and Visa.

Q- If we don't order our tickets online, can we pay with credit card or cash when we arrive for the performance?
A- We accept cash, check, and credit cards at the gate the night of the performance. However, you will save money by ordering your tickets online. These advanced tickets are typically two to four dollars cheaper than at the gate.

Q- Don't you offer senior discounts?
A- We do our best to keep ticket prices as low as possible so that families can attend. We may have an occasional concert with special pricing, but typically we will have an advance and day of event price.

Q- I don't like to order online. Is my information really safe?
A- Yes. We have a secure server from which to take your order. Your information is encrypted, not only during transmission but also in our database. And once your order is processed, we remove your payment information from our systems.

Q- Are we allowed to bring food into the Pavilion?
A- No food or beverages (with the exception of bottled water) are allowed in the Pavilion.

Q- I see some pictures of people, particularly children, on stage with the performers. Are we allowed to do this?
A- Yes, but only for those performances that allow this. Performers will actually invite you on stage; otherwise, please remain in your seats throughout the performance.

Q- You tell us that the gate will open 1 hour before each event. Why is entrance delayed at some events?
A- The performer has the final say as to when the audience may enter the venue. It is necessary for the performer to do a sound check and this sometimes goes into overtime. Please know that the Pavilion Staff will open the gates as soon as they get the word from the performer. Thank you for your patience